At Imani's Collection (imanisbyanila), customer satisfaction is our top priority. We offer a 7-day hassle-free return and exchange policy for products purchased within Pakistan.
1. Eligibility for Return / Exchange
- Items must be unworn, unwashed, and undamaged with original tags intact.
- Return request must be initiated within 7 days of package delivery.
- Defective, damaged, or wrong items sent by us will be exchanged with zero return shipping cost.
2. How to Initiate a Return
Please contact our WhatsApp Support Helpline at 0312 1222333 or email imanisbyanila@gmail.com with your Order Reference Number (IMP-XXXXXX) and photos of the item.
3. Refund Processing
Once the returned package passes inspection at our Islamabad fulfillment center, refunds are processed via Bank Transfer, EasyPaisa, or JazzCash within 3-5 working days.
